At untam3d, we are dedicated to delivering high-quality products that meet the expectations of our customers. Given the nature of our products and our commitment to ensuring customer satisfaction, we do not offer refunds or cancellations once an order has been placed. However, we do understand that there may be exceptional situations where an exchange might be necessary. This policy details the conditions under which exchanges can be considered.
Cancellation Policy
Due to our commitment to process orders as quickly as possible, we are unable to cancel an order once it has been confirmed. We encourage our customers to carefully review their orders before submission.
Exchange Policy
Eligibility
- Exchanges are possible only if the received product is defective, damaged, or if the wrong item was sent.
- Products must be returned in their original condition - with all original tags and packaging intact.
- The request for an exchange must be made within 7 days from the date of delivery.
- Some product categories may not be eligible for exchange due to hygiene concerns. These exceptions are listed on our website.
Process
-
Initiate Exchange: Contact our customer service at ask@untamed.in within 7 days of receiving your product. Include your order number and detailed reasons for the exchange request.
- Confirmation & Instructions: After evaluating your request, our team will contact you with approval and instructions for returning the product.
- Return Shipping: Customers are responsible for the shipping costs of returning the product. We recommend using a trackable shipping service.
- Inspection: Received products will be inspected to confirm eligibility based on our exchange criteria.
- Exchange Fulfillment: If the product is eligible, an exchange will be processed. If ineligible, our customer service team will reach out to discuss options.
Shipping Charges
- Customers bear the shipping costs for returning items for an exchange. These costs are non-refundable.
- If an exchange is due to receiving a defective or incorrect item, untam3d will cover all shipping costs involved in the exchange process.
Contact Us
For any inquiries or further clarification regarding our policies, please do not hesitate to contact us at ask@untamed.in. Our team is committed to ensuring your satisfaction and is ready to assist you with any concerns.
