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FREQUENTLY ASKED QUESTIONS

SUNSCREEN

It protects against UVA, UVB, blue light, IR, and pollution, while also calming skin with Aloe Vera and Ceramides.

Yes. No white cast, no greasy feel — just soft, protected, even-toned skin.

Absolutely. Blue light from screens and indoor IR exposure still damages skin.

Yes. It sits beautifully under makeup and plays well with other skincare steps.

Reapply every 2–3 hours if you're outdoors, sweating, or after towel drying.

Yes. It’s made for human skin, not gender. Great for all routines, minimal or complex.

Avoid applying too close to the eye area to prevent any discomfort.

It’s designed to be gentle, lightweight, and free from pore-clogging oils. Many users with acne-prone skin have used it comfortably — but we recommend a patch test if you’re unsure.

Yes. Even indoors, your skin is exposed to blue light from screens and infrared radiation from devices — both of which can accelerate signs of aging. UNTAM3D formula protects you from all of it, not just the sun.

A lot. It hydrates, soothes, and strengthens your skin barrier with Aloe Vera, Ceramides, and Laminaria. So while it blocks UVA/UVB rays, it also helps your skin feel calm, cushiony, and resilient all day.

Serum
A powerful all-in-one formula combining 0.15% stabilized retinol, Vitamin C (Kakadu Plum), and long-lasting hydration — clinically proven to brighten, smooth, and reduce wrinkles.
Yes. It’s designed with slow-release retinol and soothing hydrators. Start with 2–3 nights/week, then build up.
Apply only at night, post-cleansing. No need for moisturizer unless skin feels dry. Use sunscreen the next morning.
Only if your skin feels dry. Apply serum first, let it absorb, then layer moisturizer.
No. It evens tone and fades pigmentation — it won’t alter your natural skin color.
Avoid combining with other exfoliates or actives unless guided by a dermatologist.
No. Retinol isn’t recommended during pregnancy or while nursing.
Avoid using it around delicate areas like eyes or lips. Stick to face and neck.
Yes. It’s been dermatologically tested and works well across skin types, including sensitive.
You may experience some initial breakouts as your skin adjusts — this is common with retinol. Reduce frequency if irritation persists.
INGREDIENTS & SCIENCE
Regular retinol breaks down fast. Ours is stabilized with a polymeric system, staying potent longer while reducing irritation.
Think of it as a Vitamin C powerhouse. It brightens, evens tone, and boosts collagen.
It’s your skin’s invisible armor—blocking blue light, pollution, and infrared damage, while protecting collagen.
We’ve combined smart UV filters with Infraguard™ (for blue light and infrared protection), Laminaria (to soothe and firm), and Ceramide Complex (to lock in moisture and repair your skin barrier). So you get protection, hydration, and care — in one step.
We use stabilized retinol (Gentinol-200) — a clinically tested form that’s powerful, but gentler than traditional retinol. It’s paired with Kakadu Plum (Vitamin C) and hydrators that reduce the risk of redness, flaking, or dryness.
When & How to Use
  • Night only
  • Apply 2–3 drops to cleansed face and neck
  • No need for moisturizer unless skin feels dry
  • Always follow with sunscreen the next day
  • Morning daily
  • Apply generously 15-30 minutes before sun exposure
  • Reapply every 2–3 hours if outdoors, or after sweating/towel drying
  • Works beautifully under makeup
    Results & Expectations
    You may notice smoother, more hydrated skin within 2 weeks. Clinical studies on our actives show:
    • +30% radiance
    • +14% improvement in skin tone evenness
    • −38% wrinkle reduction
    
 Full results typically show up within 4–6 weeks of consistent nightly use.
    Beyond UV protection, our sunscreen is infused with Aloe Vera, Ceramides, Laminaria, and Infraguard™ — ingredients known to:
    • Hydrate and soothe the skin
    • Support barrier repair
    • Defend against blue light, infrared, and pollution-induced stress With daily use, you can expect skin that feels calmer, more resilient, and better protected over time
    Storage, Travel & Safety
    • Serum: Best used within 18 months from the manufacturing date
    • Sunscreen: Best used within 36 months from the manufacturing date
    

    No refrigeration needed. Just store it in a cool, dry place, away from direct sunlight and heat sources.
    Yes! Both come in travel-friendly sizes (under 100ml) and are perfect for your carry-on. Just make sure the caps are tightly closed to avoid leakage.
    We recommend avoiding direct application near the eyes to prevent irritation. If contact occurs, rinse thoroughly with water.
    Miscellaneous

    Once you raise a complaint or write to us at grievance@untam3d.in, you will receive a ticket number (e.g., UNTAM3D-0723-001) within 24–48 hours.

    This number helps us:

    • Track your issue internally
    • Respond faster
    • Keep you updated on the resolution
    


    We aim to resolve all complaints within 30 days, as per e-commerce guidelines. If you haven’t received a ticket number or update, feel free to follow up using your ticket ID.